Privacy Policy

Effective Date: 24/06/2025

This Privacy Policy outlines how Bec Hope, a registered naturopath operating as a solo practitioner at Bec Hope Naturopathy, collects, uses, stores, and protects your personal information through this website and in the course of providing naturopathic consultations — both face-to-face and via telehealth.

Your privacy is important to me, and I am committed to ensuring the confidentiality and security of your personal and health-related information in accordance with relevant privacy legislation and ethical practice standards.

I comply with the Australian Privacy Principles set out in the Privacy Act 1988.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, address, email address, phone number;

  • Health Information: Medical history, current health conditions, medications, allergies, family health history;

  • Personal information: Age, gender, date of birth, career, marital status

  • Transaction data: details about payments to and from you and other details of products and services you have purchased from us;

  • Other Information: profile data including username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses; records of our interactions with you; any additional information you choose to provide during consultations or through forms.

How We Collect Information

We collect & store personal information within our secure practice management software 'Cliniko' via:

  • In-person AND Telehealth consultations.

  • Intake forms and questionnaires.

  • Online bookings or inquiries via my website.

  • Emails, phone calls, or other communication methods.

Use of Your Information

Your personal information is used to:

  • Provide naturopathic services and tailored health advice.

  • Manage appointments and communications.

  • Process payments and issue receipts.

  • Comply with legal and regulatory requirements.

Disclosure of Your Information

We do not sell, trade, or share your personal information with third parties without your consent, except as required by law or as necessary to provide services, such as:

  • Sharing with allied health professionals when referrals are made (with your consent).

  • Complying with legal obligations, such as responding to court orders or regulatory requests.

Data Security

We take reasonable measures to protect your personal information, including:

  • Secure storage systems for physical and digital records including Simple Clinic software which uses secure, encrypted cloud servers, protected by password.

  • Restricted access to sensitive information.

  • Regular reviews of our security practices.

  • Despite our best efforts to securely store your information, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information in the unlikely incidence of digital crime/ cyber attack.

Retention of Information

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy.

  • Comply with legal, regulatory, and professional requirements.

  • When your information is no longer needed (after 7 years by law), we securely destroy or de-identify it.

Your Rights

You have the right to:

  • Access and review your personal information.

  • Request corrections to any inaccurate or incomplete information.

  • Withdraw consent for certain uses of your information.

  • Lodge a complaint with a regulatory authority if you believe your privacy has been breached.

  • To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

Website Disclaimer

My website contains general health and medical information. The content provided on this website is not intended to be a substitute for professional advice, medical treatment and/or diagnosis. If you are seeking medical support, please contact a health professional/general practitioner.

By accessing or using the website, you agree with these terms. If you do not agree, please do not use the website.

The website contains links to third-party websites and/or resources that are not controlled by Bec Hope Naturopathy. We accept no responsibility for the practices of such third-party websites.

Bec Hope Naturopathy reserves the right to modify the website at any given time, without notice. Your continued use of the website after any modifications assume’s acceptance of the revised terms.

We accept no responsibility or liability for any actions taken due to the information provided on our website

If you have any questions or concerns regarding our Website Disclaimer or Terms of Use, please contact me at bechopenaturopathy@gmail.com.

Contact Me

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Bec Hope Naturopathy

Email: bechopenaturopathy@gmail.com